Offsite Network Status
All Systems Operational
Xperience Connect API & Dashboard Operational
Content Delivery Network (CDN) ? Operational
Public Cloud API & GUI ? Operational
Support & Billing Portal ? Operational
London Cloud Platform ? Operational
Belfast Cloud Platform ? Operational
Disaster Recovery Site Operational
DNS Infrastructure ? Operational
Cloud Hosting ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Aug 24, 2016
Completed - We're pleased to confirm that this work has been completed ahead of schedule and without disruption.
Aug 24, 18:23 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 18:01 BST
Scheduled - On Tuesday August 23rd 2016 at 13:42, a cable break caused increased latency and packet loss for approximately 5-10 seconds whilst traffic was automatically rerouted via alternative connections. To allow our network operations team to bring this connection back into service, an at risk notification has been raised due to the nature of the work being carried out. Whilst we expect no disruption whilst this session is brought back online, some customers may experience periods of increased latency, packet loss and/or an intermittent loss of internet connectivity.
Aug 23, 17:36 BST
Aug 23, 2016

No incidents reported.

Aug 22, 2016

No incidents reported.

Aug 21, 2016

No incidents reported.

Aug 20, 2016

No incidents reported.

Aug 19, 2016

No incidents reported.

Aug 18, 2016
Completed - This work has been completed and Hypervisor 3 is now back in service. If you're experiencing issues or require assistance please submit a ticket to our helpdesk at https://support.xperience-group.com or email support@xperience-group.com.
Aug 18, 22:57 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 21:01 BST
Scheduled - This evening between the hours of 21:00-23:00, engineers will be performing pro-active emergency maintenance on Hypervisor 3 in London. During the course of this work, customer servers will be migrated to alternative Hypervisors causing a brief interruption to service of approximately 15 seconds. Prior to the work taking place, please ensure that users save their work and disconnect from their Citrix/RDP sessions. Should you have any queries, please contact our technical helpdesk at support@xperience-group.com.
Aug 18, 17:03 BST
Aug 17, 2016

No incidents reported.

Aug 16, 2016

No incidents reported.

Aug 15, 2016

No incidents reported.

Aug 14, 2016

No incidents reported.

Aug 13, 2016

No incidents reported.

Aug 12, 2016

No incidents reported.

Aug 11, 2016

No incidents reported.

Aug 10, 2016

No incidents reported.