Offsite Network Status
All Systems Operational
Xperience Connect API & Dashboard Operational
Content Delivery Network (CDN) ? Operational
Public Cloud API & GUI ? Operational
Support & Billing Portal ? Operational
London Cloud Platform ? Operational
Belfast Cloud Platform ? Operational
Disaster Recovery Site Operational
DNS Infrastructure ? Operational
Cloud Hosting ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 30, 2017

No incidents reported today.

Apr 29, 2017
Completed - We're pleased to confirm that this work has now been completed. If you require assistance or if you're experiencing issues with any of our services, please contact our technical helpdesk at https://support.xperience-group.com or email support@xperience-group.com.
Apr 29, 11:22 BST
Update - Whilst service has been restored for a majority of customers, our engineering team is performing additional work to address a firmware issue. As a result, this maintenance window has been extended. Further updates will be provided shortly.
Apr 29, 09:13 BST
In progress - This work has now begun. Should you require assistance whilst this work is taking place, please email support-282904@xperience-group.com or call our technical helpdesk on 02892 677533.
Apr 28, 21:11 BST
Update - Scheduled Maintenance Reminder: Between the hours of 21:00 on April 28th 2017 and 09:00 on April 29th 2017 our engineering team will be performing core infrastructure maintenance on our London cloud platform. Whilst this work takes place, customer servers, hosted websites and OnApp GUI & API services will be unavailable.

Prior to this work commencing, please ensure that your users save their work and cleanly disconnect from their Remote Desktop or Citrix sessions until the maintenance window has ended. Should you have any queries, please contact our technical helpdesk or your account manager for further assistance.
Apr 27, 20:58 BST
Scheduled - Between the hours of 21:00 on April 28th 2017 and 09:00 on April 29th 2017 our engineering team will be performing core infrastructure maintenance on our London cloud platform. To ensure you continue to receive the best possible service, the upgrades taking place will help to increase capacity, improve performance as well as introducing additional features and functionality.

Whilst this work takes place, customer servers, hosted websites and OnApp GUI & API services will be unavailable. To ensure that this work is completed as quickly and efficiently as possible whilst also ensuring that each and every customer server is operating as expected at the end of the maintenance window, out of hours support will be available whilst the work is taking place via our helpdesk at https://support.xperience-group.com and by telephone on 02892 677533. Should you have any queries, please contact our technical helpdesk or your account manager for further assistance.
Apr 14, 14:16 BST
Apr 27, 2017

No incidents reported.

Apr 26, 2017

No incidents reported.

Apr 25, 2017

No incidents reported.

Apr 24, 2017

No incidents reported.

Apr 23, 2017

No incidents reported.

Apr 22, 2017

No incidents reported.

Apr 21, 2017

No incidents reported.

Apr 20, 2017

No incidents reported.

Apr 19, 2017

No incidents reported.

Apr 18, 2017

No incidents reported.

Apr 17, 2017

No incidents reported.

Apr 16, 2017

No incidents reported.